DEBI POTGIETER
Location: South Africa
Performer Type: Speaker / Keynote, Facilitator
Languages: English
Sector Focus: Entrepreneurship / Business, Finance / Economy, Leadership, Motivation / Team
Speaking Topics: Business, Entrepreneurship, Finance, Money, Investment, Insurance, Personal Motivation, Psychology, Mental health, Confidence, Customer Experience, Behavioural Economics
Rates: Contact for Details
Available to travel: Yes
Debi Potgieter is a respected African Customer Experience (CX) leader, keynote speaker, podcaster and transformation practitioner with over three decades of experience across banking, financial services, and complex customer environments. She is the Founder of XMwize Solutions, Chair of Customer Experience South Africa (CXSA), and serves on the global CXPA CCXP Advisory Committee, where she will take up the role of Vice Chair in 2026.
Debi’s work sits at the intersection of human behaviour, human-centred leadership, operational discipline, and business performance. Known for her grounded, story-led approach, she helps organisations move beyond CX theory into practical execution that delivers measurable results.
A triple-certified CCXP, Debi has led large-scale CX, culture, and collections transformations across Africa, blending empathy with commercial clarity.
The Dark Side of CX: Trust Under Pressure
Explores how customer trust erodes in high-risk moments and what leaders can do to recognise risk early, restore confidence, and protect long-term loyalty.
Data-Driven CX: From Insight to Action
Shows how organisations turn customer data into practical decisions that predict, prevent, and improve experience outcomes — closing the gap between insight and execution.
The Culture Code: Igniting Employee Engagement Through Values
Examines how values-led leadership shapes behaviour, accountability, and performance, and how culture directly influences employee and customer experience.
Navigating Bias in Voice-of-Customer Insights
Unpacks how bias distorts survey design and interpretation, and equips teams to ask better questions, listen more accurately, and act with confidence.
Bridging Empathy and AI in Customer Experience
A practical exploration of how organisations integrate technology and AI without losing the human connection that builds trust and credibility.
Bespoke CX Leadership & Transformation Experiences
Tailored talks and immersive sessions designed around an organisation’s strategy, challenges, and maturity, combining insight, storytelling, and practical tools.
Audiences leave with clarity, confidence, and practical direction.
Debi’s talks help leaders understand how customer experience, culture, and performance connect in real-world environments. Participants gain practical frameworks, shared language, and examples they can immediately apply with their teams.
Audiences learn how to:
– Translate CX ambition into execution
– Align people, process, and purpose
– Build trust with customers and employees
– Make better decisions under pressure
– Balance empathy with accountability and results
Above all, audiences walk away grounded, inspired and energised; clear on what matters, what to prioritise and how to create experiences that deliver measurable value.
