NICOLENE SMITH
Nicolene is an Internal Controls Manager for Sub-Saharan Africa and North West Africa at Marriott International. She is passionate about connecting strong business practices with memorable guest experiences. She has a natural curiosity about people, life and the world around her inspires her to keep learning, exploring and stepping outside her comfort zone.
Her love for live music, travel and shared experiences reflects her belief that life is not just about the places we go, but the people we share them with. Through public speaking, Nicolene is discovering the power of storytelling to connect, inspire and remind others to embrace new possibilities.
1. When Controls Work, Guests Feel It!
Behind every memorable guest experience is a foundation of effective internal controls. This talk explores how strong controls, timely corrective action and policy compliance work together to create consistent service, protect profitability and enhance the guest journey.
2. Who You Share It With
Through the magic of live music, this talk explores how the people beside us turn ordinary moments into extraordinary memories. It’s about connection, belonging, having something to look forward too and why life’s greatest moments are often defined by who we share them with.
Hospitality professionals will understand how strong internal controls support consistent service, profitability, and better guest experiences.
General audiences will be inspired to value connection, belonging and shared experiences, recognising how the people around us can transform ordinary moments into lasting memories.
